Frequently Asked Questions
Find answers to common questions about our products and services
You can place an order by following these steps:
- Browse our product catalog and select the items you need
- Click "Get Quote" on the product page
- Fill out the inquiry form with your requirements
- Our team will contact you with a detailed quotation
- Confirm your order and proceed with payment
We accept the following payment methods:
Minimum order quantities vary by product. Some products can be ordered individually, while others may have minimum quantity requirements. Please contact us for specific MOQ information for the products you are interested in.
Yes! We ship to most countries worldwide. Our global shipping network ensures reliable delivery to healthcare facilities around the world.
Shipping times depend on your location and the shipping method selected:
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier's website.
Yes, all our products meet international quality standards and certifications including:
Yes, most of our products come with manufacturer warranties ranging from 1 to 3 years depending on the product type. Extended warranty options are also available for select products.
You can reach our customer support team through:
Yes, we offer technical training and product demonstrations for complex medical equipment. Training can be provided on-site or remotely depending on your needs. Contact us to learn more about our training programs.